Before reporting a trouble to ITS Telecommunications, please take a few minutes to do some simple troubleshooting. Then call the the Help Desk (5-1470) to report any problems. When calling to report a phone problem have the following information ready: 

• Name
• Telephone number
• Campus location
• What type of problem you are experiencing

Below are some simple troubleshooting tips that we ask you to try before you call us for help.

Trouble Shooting Digital Sets

• Do not try to swap Digital Sets
• Has there been a power surge or has the electric power been off in the building?
• Is the digital display working? Check to see if the on/off button has accidentally been pressed.
• Do the line buttons (and the associated lights) on the body of the set work?
• Are all cords plugged firmly into each modular unit or is anything loose or wobbly?

Single line set, fax, modem

No dial tone

• Is set plugged into appropriate jack
• Try a different phone in your jack
• Try a different line cord
• Check all connections

Can't be heard, but you can hear caller 

• Try a different phone in your jack
• Try a different hand set cord
• Check all connections

Can't make off-campus calls 

• Dial "9" before dialing the rest of the number
• Authorization code for long distance charges not active

Not receiving incoming calls

• Make sure ringer is turned up
• Check all connections
• Make sure that Send All Calls and Call Forwarding have been deactivated.