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Higher One® Easy Refund℠

Not sure if Oregon Tech has your correct mailing address? Visit Web for Student today to update your contact information.

Oregon Tech Students

Beginning in Fall 2011, Oregon Tech partnered with Higher One®, a financial services company focused solely on higher education to bring a new method for receiving your refunds to all Oregon Tech students—the Easy Refund℠ Card. Your Easy Refund℠ Card is mailed to you directly from Higher One® about 7-10 days from the day you first enroll at Oregon Tech. Please do not throw away this important card since it is your ticket to a faster refund.

Simply put, your new Easy Refund℠ Card is designed to provide you with increased choices when it comes to receiving your financial aid or any other school refunds. Remember, even if you are not currently expecting a refund from Oregon Tech, we may have a refund for you in the future.Please activate your Easy Refund℠ Card and choose a refund preference as soon as you receive it.

Higher One® Easy Refund℠ Videos

• Check out Higher One®'s YouTube channel (http://www.youtube.com/user/h1marketing?ob=0) to see more videos about your new Easy Refund℠ card

More About Higher One® and Easy Refund℠

Common Questions

How does the Higher One® Easy Refund℠ process work?

• Once Oregon Tech determines you are owed a refund, we mark your account refund to be processed. Your refund status will be updated overnight, and Higher One® will be notified that you have a refund coming the following morning. We wire the funds to Higher One® the morning after your account has been marked for refund. Once the wire is received, Higher One® disburses the funds to the appropriate students with refunds coming.

What are my refund preference options?

• The ACH Transfer (to another bank) option allows you to have your refund directly deposited into an existing bank account. You will need to print, fill out and mail a Third Party Form (available at Oregon Tech's Higher One® Portal) to verify your existing bank account information with Higher One®. Funds generally take 2-3 business days to deposit in your account once your refund is processed by Oregon Tech and Higher One®.

• The Paper Check option allows you to receive your refund by a paper check mailed to your address.

  • Please make sure you have a correct current mailing address with both Oregon Tech (you can login to Web for Student to verify this) and Higher One® (you can login to Oregon Tech's Higher One® Portal to verify this).

  Funds generally take 7-10 business days to arrive by USPS once your refund is processed by Oregon Tech and Higher One®.

• The OneAccount option opens an FDIC insured checking account in your name that is linked to your Easy Refund℠ Card. In some cases students will need to provide additional verification information in order to open a OneAccount. If you have been selected for verification, please come by the Cashier's Office window (we are open Monday through Friday from 9:00 am to 3:00 pm) with one of the following forms of ID:

  • Driver's License
  • Passport
  • State Issued ID
  • Military ID
  • Permanent Resident Alien Card
  • Nonimmigrant Visa (F-1, F-2, F-3, B1, B2)
  • Certificate of US Naturalization

  • Mexican Consular Card

  Funds are generally available the same day your refund is processed by Oregon Tech and Higher One®.

What happens if I choose not to activate my Easy Refund℠ Card and/or select a refund preference?

• Once Oregon Tech processes a refund for you an email notification will be sent to you by Higher One® letting you know your refund is available and you should login to Oregon Tech's Higher One® Portal in order to activate your Easy Refund℠ Card and select a refund preference. If you choose not to activate your Easy Refund℠ Card and/or select a refund preference you will be mailed a default paper check to the address Oregon Tech has on file as your current mailing address.

  • Please note that choosing not to activate your Easy Refund℠ Card and/or not selecting a refund preference will delay the release of your default paper check by 21 days

  • It is possible that you may not receive your paper check for up to 31 days from the day your refund is processed by Oregon Tech and Higher One® if a refund preference is not chosen

How do I change my refund preference?

• You can change your refund preference any time by logging in to Oregon Tech's Higher One® Portal. Once you are logged in select Profile and Financial Aid Refunds from the menu at the top and scroll down to Refund Preferences. Choose the refund preference you want to change to, and click the Update button at the bottom of the page. Remember that if you choose the ACH Transfer (Direct Deposit) option you will need to complete the required Third Party Form, or if you select the OneAccount option you may need to provide verification of your identity.

• Please note that your change of refund method will take effect with your next refund disbursement.

How can I contact Higher One® if I no longer have or cannot find my Easy Refund℠ Card?

• Call Higher One® Customer Care at 1-877-EASY515 (327-9515).

1. After dialing the number you will hear a recorded message
2. Press the number 4 to go to the Assistance with Activation menu
3. You will be given an approximate wait time to speak with a Customer Care representative

4. You will be asked a series of questions to verify your identity with the Higher One® Customer Care representative

• Once Higher One® has verified your identity, you will be able to update your address, speak with them about refunds or refund options, or any inquire about any other aspects of your account you may have questions on.

• Please note that wait times are generally longer at the start of terms.

Are there fees associated with using the OneAccount?

• Yes, there are fees for certain transactions with a OneAccount checking account.

• An ATM fee of $2.50 is assessed for use of non Higher One® ATM's in addition to any fees assessed by the institution that owns the ATM. There is a Higher One® ATM located in the College Union on the Klamath Falls Campus. Additional ATM locations can be located by logging into your OneAccount and selecting Spend under the OneAccount tab.

• A PIN-Based Transaction fee of $0.50 is assessed when you use your Higher One® Easy Refund℠ Card to make purchases using your PIN. You can avoid this fee by asking the merchant to run your payment as a credit card transaction, so you can sign for the purchase.

• A complete list of OneAccount fees can be located at: https://www.higheroneaccount.com/info/outfees.jsp

Is there a maximum amount I can withdraw at an ATM?

• Yes, there is a maximum of $500 you can withdraw at an ATM in each 24 hour period. Additionally, there is a daily purchase limit of $1,500 on any signature-based debit card transactions. The purchase limit can sometimes be temporarily increased (login to your OneAccount for additional details on this).

What if I signed up for a OneAccount but have decided I don't want it?

• If you decide you no longer want a OneAccount checking account you can close your account at any time with no penalty. First you will need to make sure you change refund preference (see How do I change my refund preference?). Next you will need to make sure your OneAccount balance is zero before you can close your account. If your refund balance is not zero you can:

• Request an online Bill Pay check made payable to you
1. From your OneAccount login, select Payments and Transfers and Online Bill Pay from the menu at the top
2. Click the link Before you can start paying bills you must first add a recipient
3. Set yourself up as a vendor (with your name and current mailing address)
4. Click the One-Time Payment link and type in the full amount of your account balance
5. A check will be mailed to you directly from Higher One® within two weeks
• Withdraw cash from an ATM (preferably a Higher One® branded ATM, so you do not incur an ATM fee of $2.50)
• See additional information about ATM fees under "Are there fees associated with using the OneAccount?" and information about daily limits under "Is there a maximum amount I can withdraw at an ATM?"

• If you have checks for your OneAccount, you can simply write yourself a check

• Once your account balance is zero, call Higher One® Customer Care at 1-877-EASY515 (327-9515) Monday through Friday 8:00 am to 11:00 pm EST and ask them to close your OneAccount.

What happens if I incur charges at Oregon Tech after my financial aid refund has been sent to Higher One®?

• If your refund has already been sent to Higher One® you will need to pay Oregon Tech for any charges placed on your account after the disbursement occurred (see Payment Options, Policies & Fee Refunds for additional information on payment options).

• Any time you charge something to your student account it becomes payable to Oregon Tech. All charges placed on your student account on or before the 2^nd Friday of each term are due on the 2^nd Friday of the term. We generate eBills (electronic statements) each month around the 15^th of the month, and balances are then payable the 1^st of the following month.

• It is your responsibility to check Web for Student or CASHNet® frequently during the second week of the term to ensure you do not have a balance.

Have Additional Questions?

• Visit EasyRefundCard.com or HigherOne.com to learn more about the all-new Easy Refund℠ Card. Feel free to contact the Cashier's Office by calling 541-885-1202 or emailing cashier@oit.edu as well.