How-To for Analog Telephones

2500, 6221, 8101, 8110, Wall Phone

To learn more about a specific feature provided by analog telephone sets, please click on the corresponding link below.
This document can also be picked up from your department coordinator or from the Telecommunication Services Office.
All of the below is Copyright protected by JTM Associates, Inc.

Abbreviated Dialing /Speed Calling

The following local/long distance telephone numbers including access codes, area codes, and international codes may be dialed automatically by using the procedures below:

Personal List 1

To Access Personal List 1 to Make A Call:

Listen for Dial Tone, DIAL (*0) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for answer

To Program A Number To Be Called Using Personal List 1:

 

  1.  Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (1) HEAR Dial Tone
  2. DIAL an ABBreviated Dial Code Number (01-99, 00) HEAR Dial Tone
  3. DIAL the number to be called including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Note:

The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor.  For all numbers except International Numbers (9-011- etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4.

Personal List 2

To Access Personal List 2 to Make A Call:

Listen for Dial Tone, DIAL (*1) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for answer

To Program A Number To Be Called Using Personal List 1:

 

  1.  Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (2) HEAR Dial Tone
  2. DIAL an ABBreviated Dial Code Number (01-99, 00) HEAR Dial Tone
  3. DIAL the number to be called including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Note:

The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor.  For all numbers except International Numbers (9-011- etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4.

Personal List 3

To Access Personal List 3 to Make A Call:

Listen for Dial Tone, DIAL (*6) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for answer

To Program A Number To Be Called Using Personal List 1:

 

  1.  Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (3) HEAR Dial Tone
  2. DIAL an ABBreviated Dial Code Number (01-99, 00) HEAR Dial Tone
  3. DIAL the number to be called including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Note:

The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor.  For all numbers except International Numbers (9-011- etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4.

Automatic Call Back/Return Call

To be called back when a busy extension becomes free or when a party returns to their office.

To activate a busy extension:

While listening to a busy signal:

     DEPRESS [FLASH/RECALL]
     HEAR Recall Dial Tone
     DIAL (*5) 
     HEAR Confirmation TONE
     HANG UP 
     Notes 1 & 2

To Activate to an unanswered extension:

While listening to the ring:

     DEPRESS [FLASH/RECALL]
     HEAR Recall Dial Tone
     DIAL (*5)
     HANG UP 
     Notes 1, 2, & 3

When you are called back:

     Listen for three short rings
     LIFT Receiver and HEAR ringing
     WAIT for answer 
     Note 4

To Cancel:

     Listen for Dial Tone
     DIAL (#55)
     HEAR Confirmation Tone
     HANG UP

Notes:

Note 1:  If you reach a Reorder/Fast Busy, you either have another Automatic Callback active or someone else has previously activated the feature to the same number and is waiting callback. 
Note 2:  If you are on a call when the system calls you back, you will receive three beeps.  You have 15 seconds to take the call before it is automatically canceled. 
Note 3:  The next time the called party uses their phone, you will be called back when they hang up. 
Note 4:  If you hear a short busy signal followed by Confirmation Tone, the extension you called became busy before you answered,  Hang up and your Automatic Callback will be reactivated.

Call Coverage / Send All Calls

To redirect your calls to Coverage.

Busy and Don't Answer Coverage:

If activated by your Counselor, your calls will automatically be redirected to your first available Coverage Point after three rings and/or (Depending on Counselor specifications) if your line is busy

Send All Calls To Coverage - To Activate:

Listen for Dial Tone, DIAL (*8) HEAR Confirmation Tone, HANG UP, All of your calls will be redirected to your first available Coverage Point

Send All Calls To Coverage - To Cancel:

Listen for Dial Tone, DIAL (#88) HEAR Confirmation Tone, Hang up

Call Forwarding All Calls

To have all your incoming calls ring at another phone.

To Activate

Listen for Dial Tone, DIAL (*2), HEAR Dial Tone, DIAL Extension HEAR Confirmation Tone, HANG UP, your calls will be forwarded, Note 1

To Cancel

Listen for Dial Tone, DIAL (#22) HEAR Confirmation Tone, HANG UP

Note:  you must cancel Send All Calls, if it is active, for forwarding to operate. 

Call Forwarding Busy & Don't Answer

To have your incoming calls ring at another phone when your line is either busy or does not answer after 3 rings.

To Activate:

Listen for Dial Tone, DIAL (*2), HEAR Dial Tone, DIAL Extension HEAR Confirmation Tone, HANG UP, your calls will be forwarded, 
Note 1

To Cancel:

Listen for Dial Tone, DIAL (#22) HEAR Confirmation Tone, HANG UP,

Notes:

Note 1:  You must cancel Send All calls, if it is active, for forwarding to operate. 
Note 2:  You do not have to cancel existing forwarding in order to change either the forwarding destination or type of forwarding and destination.

Call Hold

To place a call on hold.

To Hold a call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) HEAR Dial Tone, LAY RECEIVER DOWN/do not hang up

To Hold a call and consult with another party:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) HEAR Dial Tone, DIAL 3rd Party, Party Answers, Converse

To Alternate between parties:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, Begin Talking Immediately,

To Return to held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume Conversation, 

Notes:

Note 1:  Your present call is put on hold and the previously held call is returned to your line unless the party has hung up.  If the party has hung up, you will receive Dial Tone.  Hang up and your phone will be rung back with three short rings with the remaining party. 
Note 2:  The present party (if any) is disconnected and your phone will be rung back if the held party is still holding.  If your phone rings back but with one or two rings instead of three short rings you are receiving a new call.

Call Pick-up

To answer a ringing phone in your Pick-up Group

To Pick Up from an idle phone:

Listen for Dial Tone, DIAL (*7) Begin talking immediately, 

To Hold a call and consult with another party:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, Dial (*4) HEAR Dial Tone, DIAL (*7) Begin Talking Immediately, 

To alternate between parties:

DEPRESS [FLASH/RECALL] Hear Recall Dial Tone, Dial (*4) Begin talking immediately

To Return to held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume Conversation, 

Notes:

Note 1:  If you receive a Busy signal, either the calling party hung up, someone else picked up the call, or the ringing phone is not in your Pickup Group. 
Note 2:  Your present call is put on hold and the incoming call is put through unless it was either picked up by someone else or the calling party hung up.  In either of these cases, you will receive a busy signal.  Hang up and you will be rung back if the held party is still holding.  If you are not rung back, your party hung up while waiting. 
Note 3:  Your present call is put on hold and the previously held call is returned to your line unless the party has hung up.  If the party has hung up, you will receive Dial Tone.  Hang up and your phone will be rung backup with three short rings with the remaining party. 
Note 4:  If you did not dial (*4) before (*7) when you put your original call on hold, you will get a 3-way conference with the two parties after you depress [FLASH/RECALL] 
Note 5:  The present party (if any) is disconnected and your phone will be rung back if the held party is still holding.  If your phone rings back but with one or two rings instead of three short rings,  you are receiving a new call.

Data Privacy/Priority Calling Deny

To block Priority Call Waiting Beep tones on your line.

To Activate:

Listen for Dial Tone, DIAL (#50) HEAR Dial Tone, PROCEED with dialing the extension or outside number as otherwise instructed 
Note 1

To Cancel:

HANG UP, This feature is automatically canceled when you hang up

Notes:

Note 1:  This feature cannot be activated for incoming calls unless the incoming call is first parked and then retrieved after dialing the Privacy Feature code.

Last Number Redial

To have the system redial the last number you called.

To Activate:

Listen for Dial Tone, DIAL (#73) WAIT for number to be dialed,

Notes:

Note 1:  Last Number Redial will not redial an Authorization Code.

Paging

To page over loudspeakers in your department

To Page from an idle phone:

Listen for Dial Tone, DIAL (     )Page or [DIAL paging zone code and PAGE (as locally optioned)], HANG UP

To Hold a call and page:

Use the Park Feature below to park the call, then use "To Page from an idle phone" above

Parking Deluxe

To park a call so that it can be retrieved from either another or your phone.

To Park a call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL ( ), HEAR Dial Tone, DIAL (the extension number where the call is to be parked or # if it the same as current number), HEAR Confirmation Tone, HANG UP.

To Retrieve a parked call from an idle phone:

Listen for Dial Tone, DIAL (#77) Hear Dial Tone, Dial (the extension number where the call is to be parked or # if it the same as current number) HEAR Confirmation Tone, Begin talking immediately 
Note 2

To Hold a call and retrieve a parked call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) HEAR Dial Tone, DIAL (#77) HEAR Dial Tone, DIAL (the extension number where the call is to be parked or # if it the same as current number),  HEAR Confirmation Tone, Begin talking immediately

To return to a held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume Conversation

Notes:

Note 1:  If you receive a busy signal, someone else is parking a call.  If you receive a reorder signal, call is already parked on the extension.  You will be rung back in three minutes if the call is not retrieved and your line is available to be called. 
Note 2:  If you receive siren tone, either the party has hung or you dialed an extension that does not have a parked call. 
Note 3:  The present party (if any) is disconnected and your phone will be rung back if the held party is still holding.  If your phone rings back  but with one or two rings instead of three short rings,  you are recieved a new call.

Priority Calling/Call Waiting (To Answer)

To transfer a call or conference a third party

To Hold a call and answer a call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) Begin talking immediately,

To Alternate between calls:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) Begin talking immediately,

To Return to a held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume Conversation,

Notes:

Note 1:  Your present call is put on hold and the incoming call is put through unless the calling party hung up.  If the calling party hung up, you will receive a Dial Tone.  Hang up and you will be rung back if the held party is still holding.  If you are not rung back, your party hung up while waiting. 
Note 2:  Your present call is put on hold and the previously held call is returned to your line unless the party has hung up.  If the party has hung up,  you will receive Dial Tone, Hang up and your phone will be rung back with three short rings with the remaining party. 
Note 3:  If you dial (*7) to pick up another call instead of (*4) to answer the Priority Call, you will get the picked up call.  If you then depress [FLASH/RECALL] you will get a 3-way call conference with the last two parties. 
Note 4:  The present party (if any) is disconnected and your phone will be rung back if the held party is still holding.  If your phone rings back but with one or two rings instead of three short rings, you are receiving a new call.

Signals

One short ring - call from another extension 
One short tone - your call is going to a coverage point 
Two short rings - call from outside system 
Three short rings or three soft beeps - priority call, automatic callback, or consult 
"Call Waiting Ring Back" - ring with lower pitch to the end (signals caller that call waiting tones have been sent to called extension and extension is busy)

Transfer/Conference

To Transfer a call

DEPRESS [FLASH/RECALL]
HEAR Recall Dial Tone
DIAL third party Note 1 
ANNOUNCE call
DEPRESS [FLASH/RECALL]
INTRODUCE parties and HANG UP.

To Conference a third party

DEPRESS [FLASH/RECALL] 
HEAR Recall Dial Tone
DIAL third party Note 1
ANNOUNCE call
DEPRESS [FLASH/RECALL]
INTRODUCE parties and BEGIN CONFERENCE.

To Drop a third party from a conference

DEPRESS [FLASH/RECALL]
Third party is released.

To Drop a busy signal, a ring no answer, or recording, etc.

DEPRESS [FLASH/RECALL]
HEAR Busy/Ring-No-Answer/Recording, etc. 
DEPRESS [FLASH/RECALL] 
Busy/Ring Recording are released 
CONTINUE conversation with remaining party.


Notes:

Note 1: If the third party or number you dialed cannot be reached for any reason (dialing error, busy, ring-no-answer, wrong person, recording, etc.) depress [FLASH/RECALL] 
  If you reached a number that rings-no answer or is outside the system (an access code such as 9 was dialed) you will be reconnected with your original party along with your third party connections 
If you reached an extension that was busy, the busy signal will remain.
Depress [FLASH/RECALL] again to release the third party connection or extension busy signal. 
Note 2: Parties transferred using Guest Password will not receive the personal greeting of the mail box.

Transfer to Audix/Voice Mail

To transfer a call to Voice mail

To Transfer a Call You Received by Call Coverage / Call Pickup To the Called Party's Voice Mail:

If the calling party confirms that they called the desired party's extension rather than your extension, DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone,  DIAL (#89) 

To Transfer a Call Made to Your Extension To Another Party's Voice Mail

If the calling party called your extension but desired another party's voice mail, DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (Audix's Main Number) WAIT for Audix to Answer, DIAL (the extension number of the desired party's mail box) DIAL (#), DIAL (The Guest Password) DIAL (#) HANG UP

Notes:

Note 1:  If the caller dialed your extension instead of the desired party's extension, the call will be transferred to your voice mailbox. 
Note 2:  Parties transferred using Guest Password will not receive the personal greeting of the mail box.