How-To for Digital Telephones

6408D+, 8111, 8434

This document can also be picked up from your department coordinator or from the Telecommunication Services Office.
To learn more about a particular feature provided by a digital telephone set, click the corresponding link below.

All of the below is Copyright protected by JTM Associates, Inc.

Auto Dial Buttons for a Digital Set

AD -- Auto Dial buttons are programmed by the individual user to dial phone numbers which can be local, long distance or within the system (extension numbers, pager access, etc.).

BAD -- Busy Auto Dial buttons are programmed by the Telecommunications Staff to dial access to a extension's end call coverage path. The common use is to send a call to an extension's voice mail box to leave a message. The digital lamp associated with a BAD button will illuminate when the extension is in use (busy).

PAD -- Priority Auto Dial buttons are programmed by the Telecommunications Staff to override Send All Calls and ring the extension if that extension is not on a call. If the extension is in use, the extension user will hear a beep tone which indicates a Priority call is being attempted.

To Call a Preprogrammed Number

  1. Listen for Dial tone
  2. Depress the appropriate button
  3. Wait for answer

To Transfer a Call Using a Preprogrammed Button

Follow the instructions for Conference/Transfer feature and substitute the AD/PAD button where the feature indicates "Dial third party".

To Program an AD Button

  1. Listen for Dial Tone
  2. Dial #80, Listen for Dial Tone
  3. Depress the Autodial/AD button (to be programmed)
  4. Listen for Dial Tone
  5. Dial number including any access code (i.e. "9") **
  6. Depress the Autodial/AD button and listen for the Recall dial tone
  7. Hang up

**Note: The maximum digit capacity for an AUTODIAL button is 16 digits (including
9-1 etc).  Therefore, an authorization code cannot be programmed as
the last part of the number and some International numbers will exceed
the 16 digit capacity including (9-011 etc).

Call Coverage

To redirect your calls to Coverage.

Busy and Don't Answer Coverage:

If activated by your Counselor, your calls will automatically be redirected to your first available Coverage Point after it rings and /or if your line is busy

Send All Calls To Coverage To Activate:

Without lifting the receiver DEPRESS [SEND ALL CALLS] OR SEND EXTENSION], associated button lamp lights. All of your calls or the calls of the extension associated with the Send Extension button will be redirected to the first available Coverage Point.

Send All Calls To Coverage To Cancel:

Without lifting the receiver, DEPRESS [SEND ALL CALLS] or [SEND EXTENSION], Associated button lamp goes out.

Call Forwarding All Calls

Call forwarding all calls causes to have all your incoming calls ring at another phone.

To Activate:

Listen for Dial Tone on the line you wish to forward, dial *2 and the extension your calls will be forwarded to. You will hear a confirmation tone, Associated button lamp lights HANG UP, your calls will be forwarded, Note 1

To Cancel:

Listen for dial tone. Dial #22. You will hear the confirmation tone.

Notes:

Note 1:  You must cancel Send All Calls, if it is active, for forwarding to operate.
Note 2:  You do not have to cancel existing forwarding in order to change either the forwarding destination or Type of forwarding and destination.

Call Hold

To place a call on hold.

To Hold a call:

While connected to a call appearance DEPRESS [HOLD], associated button lamp blinks indicating call is on hold, HANG UP or DEPRESS another line button.

To Return to a held call:

DEPRESS the button of the associated line that is on hold.

Call Pick-up

To answer a ringing phone in your Pick-up Group.

To Pick Up form an idle line:

Listen for DIAL TONE on an idle appearance, DEPRESS [CALL PICK UP] Begin talking immediately, Note 1

To Hold a call Pick Up:

DEPRESS [HOLD], associated button lamp blinks, SELECT another line appearance HEAR Dial Tone, DEPRESS [CALL PICK UP] Begin talking immediately, Note 1

To Alternate between calls:

DEPRESS [HOLD], associated button lamp blinks, DEPRESS [held call appearance], resume conversation.

To Return to a held call:

DEPRESS [held call appearance], resume conversation.

Notes:

Note 1:  If you receive a Busy signal, either the calling party hung up, someone else picked up the call, or the ringing phone is not in your Pick-Up Group.  If your Pick-Up button is not blinking, the ringing phone is not in your Pick-Up Group and cannot be answered using this feature.

Display Codes

f =
The call you are answering is being forwarded

p = 
the call you are answering is being answered using Call Pickup

d =
the called party did not answer and Coverage directed the call to you

s =
the called party has Send All Calls active and Coverage location or through Call Pickup

c =
the called party has permanent Send All Calls coverage

B =
the called extension is busy and Hunting directed the call to you

forward =
the extension you called is forwarded to another extension

cover =
the extension you called is being answered at a Coverage location or through Call Pickup

ARS =
the call is being processed through ARS

callback =
Auto Call Backup active for the ringing line

park =
the call has been parked

wait =
the called party is busy and has received call waiting tones

Display Control Buttons and Formats

Menu -
Displays the first set of soft key selections (8400/8500 sets).

Exit/Normal-
Exits the Menu (8400/8500 sets), returns the instruments to the Normal mode and allows connection to calls.

<-- Prev-
Displays the previous set of soft keys selections (8400/8500 sets).

Next --> 
Displays the next set of soft keys selections (8400/8500 sets).

Inspect -  
Allows depression of a line button without connecting to it.   Used to display name/number of party on a line either before answering or after placing on hold.  Be sure to re-depress Exit/Normal after using this button.

Date/Time -
provides a momentary display of the current date and time.

Timer -
Provides a stopwatch function.  Calls can continue to be answered while the Timer is on.

Directory -  
Allows names of personnel and departments to be entered using the dial pad (last name, [use * for comma] First) to display their extension numbers.  Be sure to re-depress Exit/Normal after using this button.

View -  
When depressed, allows Abbreviated Dialing buttons to be depressed to display the number  (if any) stored on the button.

Directory Next -  
Provides a scrolling function when using the Directory feature and displays the next available name (if any).

Feature Access Codes

Feature Code
Abbreviated Dialing
Access Personal List
Access Group List
Access System List
Program
*0 or *1
*6
#91
#80
Call Forwarding
Active
Cancel

*2
#22

Call Forwarding/Bsy/Da
Active
Cancel
*3
#22
Call Hold *4
Call Pickup *7
Last Number Redial #73
Send All Calls
Active
Cancel

*8
#88

Transfer to Audix #89

Last Number Redial

To have the system redial the last number you call.

To Activate:

Listen for Dial Tone, DEPRESS [LAST NUMBER REDIAL] WAIT for number to be dialed, Note 1

Notes:

Note 1:  Last Number Redial will not redial an Authorization Code.

Parking Deluxe

To park a call so that it can be retrieved from either another or your phone.

To Park a call:

[LAST NUMBER REDIAL] WAIT for number to be dialed, Note 1

To Retrieve a parked call from an idle phone:

Listen for Dial Tone, DIAL (#77) HEAR Dial Tone, DIAL (the extension number on which the call is parked or # it it is the same as current number), HEAR Confirmation Tone, HANG UP,  
Note 1

To Hold a  call and retrieve a parked call:

DEPRESS [HOLD], DEPRESS an idle line appearance and listen for Dial Tone, DIAL (#77) HEAR Dial Tone,  DIAL (the extension number on which the call is parked or # if same as current number), HEAR Confirmation Tone Begin talking Immediately, Note 2

Notes:

Note 1:  If you receive a busy signal someone else is parking a call.  If you receive a reorder signal, another call is already parked on the extension.  You will be rung back in three minutes if the call is not retrieved and your line is available to be called. 
Note 2:  If you receive siren tone, either the party has hung up or you dialed an extension that does not have a parked call.

Personal Lists

Personal List 1

The following local/long distance telephone numbers including access codes, area codes, and international codes may be dialed automatically by using the procedures below:

To Access Personal List 1 to Make A Call:
Listen for Dial Tone, Dial (*0) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for call completion

To Program A Number To Be Called Using Personal List 1:

  1. Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (1) HEAR Dial Tone
  2. DIAL an Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
  3. DIAL the number to be called (including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Note:

The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor.  For all numbers except International Numbers (9-011 etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4

Personal List 2

To Access Personal List 2 to Make A Call:

Listen for Dial Tone, Dial (*1) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for call completion

To Program A Number To Be Called Using Personal List 1:

 

  1. Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (2) HEAR Dial Tone
  2. DIAL an Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
  3. DIAL the number to be called (including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Note:

The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor.  For all numbers except International Numbers (9-011 etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4

Personal List 3

To Access Personal List 3 to Make A Call:

Listen for Dial Tone, Dial (*6) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for call completion

To Program A Number To Be Called Using Personal List 1:

 

  1. Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (3) HEAR Dial Tone
  2. DIAL an Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
  3. DIAL the number to be called (including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Note:

The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor.  For all numbers except International Numbers (9-011 etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4

Privacy for Bridged Lines

To prevent interruption of conversation on a call-by-call basis for bridged lines.

To Activate:

Listen for Dial Tone, DIAL (#60) HEAR Dial Tone, PROCEED with dialing the extension or outside number as otherwise instructed, Note 1

To Cancel:

HANG UP, This feature is automatically canceled when you hang up.

Notes:

Note 1:  This feature cannot be activated for incoming calls unless the incoming call is first parked and then retrieved after dialing the Privacy Feature code.

Transfer / Conference

To Transfer a call:

DEPRESS [TRANSFER] HEAR Dial Tone, DIAL third party, Note 1, ANNOUNCE call, DEPRESS [CONFERENCE], INTRODUCE parties and HANG UP, Note 2

To Conference a third party:

DEPRESS [TRANSFER] HEAR Dial Tone, DIAL third party, Note 1, ANNOUNCE call, DEPRESS [CONFERENCE], INTRODUCE parties and begin conference, Note 2

To Drop a third party from a conference:

DEPRESS [DROP], Third party is released.

To Drop a busy signal, a ring no answer, or recording, etc.:

DEPRESS button appearance of original extension being transferred / conferenced

Notes:

Note 1:  If the third party or number you dialed cannot be reached for any reason (dialing error, busy, ring-no-answer, wrong person, recording, etc.) depress button appearance of original extension being transferred.

Note 2:  When/If you hang up, one of the remaining parties must be either an extension within the system or an incoming call.

Transfer to Audix

To Transfer a call to Voice Mail

To Transfer a call you received by Call Coverage / Call Pickup to the Called Party's Voice Mail:

For phones equipped with a display which confirms that the call was to the extension of the desired party or (for phones without a display) if the calling party confirms that they called the desired party's extension rather than your extension, DEPRESS [TRANSFER] HEAR Dial Tone, DEPRESS [TRANSFER TO AUDIX], DEPRESS [TRANSFER] HANG UP, Note 1.

To Transfer a call made to your Extension to another Party's Voice Mail:

If the calling party called your extension but desires another party's voice mail, DEPRESS [TRANSFER] HEAR Dial Tone,  DIAL (Audix's Main Number) Wait for Audix to Answer, DIAL (the extension number of the desired party's mail box) DIAL (#), DIAL (The Guest Password) DIAL (#) and immediately DEPRESS [TRANSFER] Hang up, Note 2

Notes:

Note 1:  If the caller dialed your extension instead of the desired party's extension, the call will be transferred to your voice mail box.

Note 2:  Parties transferred using Guest Password will not receive the personal greeting of the mail box.