Frequently Asked Questions

How do I use the features on my digital phone?

Go to the How to for Digital phones page to learn how to use the features on your digital phone.

How do I forward my single line phone?

Go to the How to for analog line phones page to learn how to do things like Call Coverage, Call Forwarding, Call Hold, Call Transfer.

My voicemail box is locked and I can't get in.

Call the ITS Help Desk at 5-1470 and we will unlock your mailbox.

I am having trouble sending international faxes

First make sure that your country and city codes are correct. You can test this by dialing the number from a regular phone and if you get fax tones when the call is completed then your numbers are correct.  Make sure that there enough pauses is your dial string.  It may help if you put a # at the end of the phone number before the pauses so the telephone switch knows where the number ends.  This may take some testing.  If you still can not complete your call, contact the ITS Help Desk at 5-1470

How do I program Personal Abbreviated Dial / Personal Lists?

If you have a single line phone the directions are on the analog phones. If you have a multi-line phone the directions are on the digital phones.

How do I forward my extension to go go directly to voicemail?

Wait for a dial-tone on the phone, press *8.  To stop sending calls directly to voicemail, wait for dial-tone and press #88.

How do I forward my extension so that it will ring at a co-workers desk while I'm away?

Wait for a dial-tone on the phone, press *2, wait for dial-tone again, dial the extension you wish to forward your phone to.  After the confirmation tone, hang up the phone.  To stop forwarding your calls, wait for dial-tone and press #22.