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Meet our Staff

The Oregon Tech Online Office is in Boivin Hall on Oregon Tech's main campus, which is located in Klamath Falls, Oregon. The office is open Monday - Friday from 8am to 5pm all year long except for major holidays. The Online Office toll free number is 866.497.0008. The fax number is 541.885.1139. The office email account address is Listed below are the direct phone numbers and email links to reach each staff member.

The physical address is:

Oregon Institute of Technology
Attn: Online Education
3201 Campus Drive
Klamath Falls, OR  97601
Erika Veth

Erika Veth, Dean of Online Education


Patricia Hickman, Administrative Program Assistant

Patti assists students who are taking courses but are not fully admitted to Oregon Tech, navigating the application process, registration and financial aid. Our toll free telephone number is routed to her for answers to general questions about Oregon Tech’s online courses and degree completion programs. Patti also takes care of the department purchasing and accounts payable processes.

Brandy Brown, Student Support Services Coordinator

Brandy provides student support services, including advising, for students in the following online programs:  Dental Hygiene, Diagnostic Medical Sonography, Echocardiography, Radiologic Science, Respiratory Care, and Vascular Technology.

Michelle Martin, Scheduler and Student Services

Michelle provides student support services, including advising, for students in the following online programs: Clinical Sleep Health, Health Care Management, Health Informatics, Information Technology, Operations Management, Polysomnographic Technology, and Technology and Management.

Carrie Dickson, Online Faculty Support Specialist

Carrie provides support for fully online classes and blended classes.  She trains and assists faculty members in regards to using Blackboard and online best practices.

Crystal Pound, Student Services

Crystal provides student support for students in the following online programs: Allied Health and Applied Psychology. She also serves as an admission guide for students in Dental Hygiene, Diagnostic Medical Sonography, Echocardiography, Radiologic Science, Respiratory Care and Vascular Technology.

Janelle Knaggs, Technology Manager

Janelle provides support for on-campus instructors who use Blackboard in their classrooms. She also supports both on-campus and online faculty who need help with using Zoom web conferencing, Kaltura media, recording lectures or other general technical assistance/advice. She manages the technical equipment our office has for faculty to check out.

Shawn Amen, Online Support Assistant

Shawn is responsible for creating hybrid Blackboard courses; processing tests, documents, and videos for faculty; and working with prospective students interested in Polysomnography. She also works with some of our non-admit students and assists in other areas as needed.

Bob Madeley, Website Specialist

Bob provides support for the Oregon Tech website including webpage edits, design, development, and technical support. He is also a member of the Oregon Tech Marketing team.

Hands-on education for real-world achievement.

Oregon Tech Online
3201 Campus Drive
Klamath Falls, OR 97601
866.497.0008 |

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