It is your responsibility to have access to a computer with a reliable internet connection that is fast enough to handle the types of material you will need to view in your class. This may include large video files that will not work on slower internet connections or older computers. You will need a high speed internet connection such as cable or DSL modem. The faster the internet connection - the better your online experience will be (a dial-up or satellite internet connection is not recommended).
You also need a computer that meets or exceeds the minimum requirements. Our recommendation is that you will probably need a computer that is no more than five years old since older computers are more likely to have problems displaying your class material. A Mac computer will also work with Blackboard Learn. However some classes may have some material that requires access to a Windows computer. Many classes require access to Microsoft Office programs including Word and PowerPoint. You'll also need to have Adobe Reader installed on your computer to be able to view PDF files (Mac computers sometimes have another program for viewing PDF files, which will also be acceptable). For some classes, additional software may be required as specified by the instructor.
Your computer should have at least: 4GB of RAM and Windows 7 or Mac OS 10.5, or higher.
NOTE: Chromebooks use the Chrome operating system which is not a supported operating system for Blackboard. Some areas of Blackboard require Java on your computer, and Chromebooks do not support the use of Java. If you use a Chromebook, please be sure you also have access to a Mac computer or Windows computer so you can fully participant in your Blackboard class. Some things will not work on a Chromebook.
Also please do not ONLY rely on a tablet, including an iPad, or a smartphone to use Blackboard. Not all features will work on tablets. You will need access to a full computer to be able to do everything in your Blackboard class.
Most browsers work with Blackboard. If you're having problems while using one of them though, switch to a different browser to see if that resolves the issue. We have found that it is best to avoid using Internet Explorer, even though it is supposed to be supported, since it seems to have the most issues when used with Blackboard.
Warning: As new operating systems and new browsers are released, it may take a little while before Blackboard will function 100% with the new system. You may want to wait a month or so before upgrading, if possible, to give Blackboard some time to make the necessary changes to their program.
Getting help with Blackboard
Please call the ITS HelpDesk for assistance with accessing your Blackboard class. The HelpDesk phone number is 541.885.1470. The email address is: email@example.com. The HelpDesk workers are available in the evenings and weekends also. Please view the ITS HelpDesk page for the current hours.
Your instructor can help you with questions about due dates, a test that you didn't get to finish, and other general course questions. You should use the Class Messages or Mail tool inside of your class to contact your instructor.
The Online office has technical support people who can also assist with some computer or Blackboard questions. They are available between 8am and 5pm Pacific Time Monday through Friday. Call 866.497.0008 to talk to one of them.