Q: Where do I go if I have a maintenance issue?
Any staff member can assist you in documenting your issue with a work order. A work order starts the process for the Housing facilities folks to assess and repair the issue. You can also report an issue in the Housing Office, located on the first floor of the Residence Hall. Housing Facilities works hard to address all concerns in a timely manner. If the repair is more extensive, we work to minimize the impact it will have on you.
Q: Where do I go to put more money on my laundry card?
During your check in you received a laundry card with a complimentary $10 pre-loaded on it. When it is time for you to add more money to your card, just stop by the Residence Hall Laundry Room on the ground floor by the Front Desk. There you will find a Value Added Machine. You can add money to your laundry card with a debit or credit card here anytime.
Q: What do I do if I lock myself out of my room?
Any staff member in your community can let you back into your room. If you cannot find anyone, stop by the Housing Office during business
hours, or the Front Desk after business hours and we will help you find someone to let you back into your room. If you have lost your keys,
please tell a staff member immediately so steps can be taken to ensure your safety.
Q: What communications services are available in my room?
There are two data ports per room in the Residence Hall, one for each occupant in a room. In the Village, there is a data port in each bedroom as well as one in the living room. Data ports are what you will use to connect your computer to the network. A network card is necessary to connect to the Residence Halls network. You can purchase a network card through The Tech Nest or any other vendor of your choosing. Cards must be 10 Mbps and 10 Base T compatible.
Q: How do I pay for wired services in my room?
The combined services costs are included in the Residence Halls fees. Great effort was made to offer students a range of services - those you
are used to using at home - along with providing easy access. There are no other monthly fees for wired services, including cable TV. Please note that the internet service provided is geared for academic use first and foremost. If you are interested in a faster connection you are welcome to contract with Charter for this service.
Q: I have a working network card, and I plugged into the network jack in the wall. Why can I not connect?
Between summer term and fall term, all of the network jacks are turned off. You are required to fill out a networking contract that states
which jack you will use. The contract states that you will be held responsible for any damage done to the jack. It also states that you will uphold the ITS acceptable use policy. After you have completed these forms, the Housing Computer Tech staff will turn on the network jack for you.
Q: Can I play games over the network?
It is possible to play games over the network, but this practice is discouraged due to the amount of bandwidth games use, which must be
shared with all on campus users. If you are interested in having more bandwidth, you are welcome to contract Charter for this service. You are paying for basic internet through your fees to allow you internet access for academic purposes, not playing games.
Q: How do I choose the meal plan that is right for me?
The 3 meal plans offered allow students to purchase meal services based on their normal eating patterns. Plan 1 is meant for a lighter eater,
whereas, Plan 3 would meet the needs of someone who wants more funds available per term to use for food purchases. The only difference in
the 3 meal plans is the dollar amount. They are all a declining dollar meal plan and used much the same as a debit card.
Students can select a different meal plan option if they notify the University prior to the start of a new academic term, but the contract
is for the entire academic year and may not be cancelled unless the student withdraws from the University.