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Meet our Staff

The Oregon Tech Online Office is in Boivin Hall on Oregon Tech's main campus, which is located in Klamath Falls, Oregon. The office is open Monday - Friday from 8am to 5pm all year long except for major holidays. The Online Office toll free number is 866.497.0008. The fax number is 541.885.1139. The office email account address is Listed below are the direct phone numbers and email links to reach each staff member.

The physical address is:

Oregon Institute of Technology
Attn: Online Education
3201 Campus Drive
Klamath Falls, OR  97601

Questions? Call us toll free at:


Erika Veth

Erika Veth, Dean of Online Education


Carrie Dickson, Dir Online Operations and Instructional Designer

Carrie creates all fully online and blended classes in Blackboard.  She also provides Blackboard support for all faculty in the School of ETM.  She trains and assists faculty members in regards to using Blackboard and online best practices.

Shawn Buckmaster, Administrative Program Assistant

Shawn is responsible for billing and payroll, travel arrangements, and working with our non-degree seeking students. She also answers general questions about Oregon Tech Online and speaks with prospective polysomnography students.

Christine Ward, Instructional Designer

Christine provides Blackboard support for all faculty in the School of HAS.  She trains and assists faculty members in regards to using Blackboard and online best practices.  She helps faculty and students with Blackboard and Zoom web conferencing technical questions.

Crystal Pound, Student Support Services

Crystal provides support for students in the following online programs: Allied Health, Applied Psychology and Engineering. She also serves as an admission guide for applicants to Dental Hygiene, Diagnostic Medical Sonography, Echocardiography, Magnetic Resonance Imaging (MRI), Pre-Medical Imaging, Radiologic Science, Respiratory Care and Vascular Technology.

Brandy Brown, Student Support Services Coordinator

Brandy provides student support services, including transfer evaluations for online students.  She also assists in being an admission guide for some of the programs.

Michelle Martin, Scheduler and Student Services


Michelle schedules online classes and creates on-campus Blackboard classes. She also assists the other Online staff with answering Polysomnography student questions and transfer evaluations for online students.

Janelle Knaggs, Technology and Project Manager

Janelle provides faculty support for recording lectures or other general technical assistance. She manages the technical equipment for faculty to borrow.  Janelle is the System Administrator for the Online Dept.  She also manages all technical projects in the Online and Strategic Enrollment Management departments.

Serah Freeman, Student Support Services


Serah provides support for students, from inquiry to graduation, in the following online programs: Engineering, Health Informatics, Information Technology, Operations Management, Technology & Management and Health Care Management. She also provides program support to the college of Engineering, Technology & Management.