Online | Students | Canvas | Student Canvas FAQ

Frequently Asked Canvas Questions

What is Canvas?

Canvas is a program designed to allow instructors to create and manage web-based or web-enhanced courses. It allows students, who are enrolled in online courses, to access their class or classes.

Can any student access courses on Canvas?

All students who are registered in either an online course or on-campus course will have access to Canvas.  Even though every Oregon Tech class is listed in Canvas, some faculty may not choose to actually use it for an on-campus class.  Check with your instructor if your class doesn't have any material in it.

Classes are visible starting on the first day of the term.

Where do I find my Canvas course?

Click the Login link at the top of any Oregon Tech main webpage to log into TECHweb. Look for and click the Canvas icon.

Your courses will appear in Canvas on the first day of the term.

How do I obtain a Canvas user name and password?

Upon registration in your online course, Oregon Tech will send you a Canvas user name and password. This information will be sent to your Oregon Tech email account, which is created for you automatically, and to any other email address you have listed with Oregon Tech.

Your user name is usually your firstname.lastname. Your default password is Hootie and last four digits of your Oregon Tech Student Identification Number. For example, if your ID number was 918181234, your password would be Hootie1234.

Where can I get help?

If you need help logging into Canvas, contact the ITS HelpDesk by phone at 541.885.1470 or email them at helpdesk@oit.edu.

If you have a question about the course content, availability of an exam, or other course design issue, please contact your instructor using the Inbox located inside of Canvas.

For all "how to" questions about Canvas, please click the Help link located in the bottom left corner of Canvas.  A page will list the phone number, chat link and email contact for the Canvas support team.  They are available 24/7/365.

Is there a Canvas orientation session I can take?

Yes.  Every student will have access to a student orientation class inside of Canvas that covers many things at Oregon Tech including using Canvas.

There are Canvas-provided guides in the Help icon in your Canvas account.

Does Canvas work in all labs on campus?

All public computing labs on the Oregon Tech campuses support Canvas.

Can I connect to my Canvas course from home or work?

If you have a computer and an Internet connection at home or work, you can access your Canvas course. You need to test any personal firewall you may have to ensure it will allow access everything in Canvas.

Some work sites may have safeguards in place that will not allow Canvas to fully function on the computers. If this happens, you can either ask the IT people at your work site if it is possible to allow Canvas to be used or you may have to use your home computer instead. Hospitals and similar places are likely to have tight restrictions in place that may block Canvas from fully working.

Can I connect to my Canvas course using my smartphone or tablet?

Yes, you can install the app from your regular app store. There is an app for Android devices, iPhones and iPads. 

Note that some features work better on a regular computer over a smartphone or tablet.  Don't plan on ONLY using a mobile device, especially a smartphone, to take a fully online class.

Why is Canvas slow sometimes?

During peak times on campus from 8am to 5pm approximately, access to campus network resources, including Canvas courses, may be a little slower than usual. The difference is usually only a few seconds longer than you have to wait during other less busy times though.

At home, your internet service provider may be experiencing heavy demand and slow response times. Home connections are typically slower between 5pm and Midnight.  The speed can vary depending on how many other people in your area are using the same internet provider at the same time. If Canvas seems unresponsive, it is most likely due to your home internet connection speed, your computer speed or both.

Also note that your home internet download speed is always much faster than your upload speed. So if you are uploading something to the internet, it will take longer than just viewing something on the internet. If you have to upload a very large file, the wait from your internet provider can be as long as an hour. If you have a slow computer, it will also affect your upload/download speed. So if your home internet connection is slower than normal and you have an old computer, it will take awhile for it to upload a file. Your home internet provider may time out on you also if it takes too long.

Note that wireless connections are not as fast and reliable as a hard wired connection. You should always try to plug into your internet service rather than use a wireless connection when using programs like Canvas especially when you need to upload an assignment or take a test.

How do I logout of a Canvas session?

You can log out of Canvas by clicking the Account icon in the upper left corner of Canvas.  Then click the Logout button.

To be safe, you should also close your web browser to clear out any session information that might remain. If you are accessing your Canvas course from a campus computing lab or other public computer, definitely make sure you close all web browser windows and log off of the computer.
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