ITS Service Desk Responsibilities
The ITS Service Desk is the contact point for Oregon Tech faculty and staff to report a problem with Oregon Tech owned hardware or software, get help using campus computers, and for any other initial contact with the ITS department such as requesting a new service, equipment, or software.
The Service Desk is also the main contact for students who have questions or problems with accessing their Oregon Tech Account or E-mail, campus lab computers, and on campus Wi-Fi access.
The Service Desk will attempt to resolve issues over the phone or remote session. If that is not possible, a FACTS support request ticket will be created, and the ticket will be assigned to an ITS staff member. You will be given the FACTS ticket reference number that you should keep for future reference.
How to Contact the Service Desk
You can call the service desk at 541.885.1470, if no one answers, leave a message and a FACTS ticket will be created as soon as the there is a person available to review your message.
You can email the service desk at email@example.com, as soon as your email has been reviewed by an ITS staff member a FACTS ticket will be created and sent to your Oregon Tech email.
You can view and submit requests through your "My Requests tab" in TECHweb by logging into TECHweb, selecting the "My Requests tab" on the top, clicking the Technology tile, and then selecting Project/Problem.
For further information, please visit our end-user support wiki, TECHsupport.
All ITS services are closed for the Holidays on:
- New Year’s Day
- Martin Luther King, Jr. Birthday
- Memorial Day
- Independence Day (4th of July)
- Labor Day
- Veterans Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
|Service Desk Hours|
|Monday - Friday||8am - 5pm|