Any person with a complaint or concern about the DPT Program or one of its policies, programs, staff, or students will be asked to submit their concern in writing
within 10 days of the incident. Persons with a verbal complaint/concern should be asked to submit their issues in writing to the Program Director (Level One). If the issue is not resolved within 10 days after submission of the complaint, the complaint may be submitted in writing to the Dean of the College of Health, Arts, and Sciences (Level Two). If the complaint is not resolved within 10 days of receipt of the complaint, the complaint may be submitted in writing to the Chief Academic Officer of the University (Level Three). The DPT program prohibits retaliation following complaint submission.
CAPTE has a mechanism to consider formal complaints about physical therapy education programs that allege a program is not in compliance with one or more of CAPTE’s Evaluative Criteria or has violated any of CAPTE’s expectations related to academic integrity. (http://www.capteonline.org/Complaints/) In reviewing and acting on a complaint, CAPTE cannot and does not function as an arbiter between the complaint and the institution. Should CAPTE find that a complaint has merit and that the program is out of compliance with the Evaluative Criteria or the integrity statement(s), CAPTE can only require the program to come into compliance with the Evaluative Criteria. CAPTE cannot force a program into any specific resolution of the situation that resulted in the complaint. Students or other interested parties may file a formal complaint about a PT program with CAPTE at any time. To obtain the materials necessary for submitting a complaint, contact the APTA Accreditation Department at (703) 706-3245 or at email@example.com.